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I sent in all of the documents requested and the next day they had denied my withdrawal and co-mingled all of the bonus and legitimate withdrawals back onto my account.
The denial email stated to contact the Live chat to see why it was denied, so I did and they stated that some documents was missing.
I asked for 2 hours spoke with Windsor who either could not or would not inform me why my withdrawal was not being process. Spoke with his supervisor Jac Sparrow and he could not tell me what dilocuments was missing.
Asked me to resubmit them. This casino is using stalling tactics when it comes to paying out their customers in the hopes that the customer will play the money.
Can you please investigate how they are taking advantage of all of their clients including me. Simply sad.
Hi again, I made a withdrawal request on Nov. I have contacted them many times by live chat to find out when I will receive a check.
All they can tell me is that I will receive an email with a fedex tracking number when they send the check. Complaint: I requested a payout of usd 4 months ago and I keep getting the run around.
Every time I contact customer service I feel like they never have a clue whas going on,or one person says one thing and the other says something else.
Complaint: First they told me that I needed to fill out an authorization for , copy of my ID and a picture of the card I used. I did all that and then they tell me that because it was bonus play credit I used.
Then more then two months passes and I try longing into my account but it gave me an error message of wrong password. Ok I reset it sends me a link I follow directions wrote the temp password and had successfully reset the password.
Right after it tells me again wrong password. I did this like five times. Kept emailing my complaints and finally live chatted and now they wanted a bill sent along with prior author form ID the picture of the card I used with proof of address from a bill.
Complaint: I won 2, When you make a deposit,you only have to give your normal banking info. When I tried to withdrawal my winnings, they wanted me to mail them my social security ,my bank account number and info,as well as other personal info.
I wish I knew about this site before I signed up on their site. Never did receive my winnings.?? I have been live chatting with them back and forth and being lied to time after time.
They asked me to wait first business days. Then again wait business days. I could on and on…. I give them the upmost respect.
I EXPECT the same in return. They are full of false promises and false advertisement. As promised Planet 7. Would like the courtesy of receiving my winnings of Complaint: I had deposited money into Planet 7.
I had to write to them first asking about my winnings, on which they informed me of the paperwork I had to fill out. I completed all the paperwork needed and had received an email on March 24th stating that my withdraw was APPROVED and I could expect my check within days.
I am still waiting for my winnings and have contacted them several times in the interim to no avail. I most recently received a response to an online inquiry stating that due to my location, they were not able to send a check to me…what the hell is that?
Another sneaky way of not giving me my money. I want to know how to go further into this investigation and how to proceed in getting my money from the winnings or getting my deposits back.
I have never received and have spoken, sent emails and left messages inquiring as to when I would receive it.
I have numerous emails that state it is escalated, they are working on it and so on. I have been very accepting and polite in my inquires because each time I am told it will go out in about 7 days, but never happened.
I am very disappointed in that I played, made numerous deposits and am lucky to win and they cannot honor that, in which I have told them.
To treat a player this way just is not right. We play to win and if you do, they should honor that. Hope you can help, Thank you.
I waited all the days they asked, yet still not payed. This place is a scam!!!! All the emails are coming back , not able to deliver, did chat with a person and so called manager, who told me to send a copy of my credit card, back and front, which I denied to do, cause of ID theft.
Then he telling me, I could cover my 3 digit security code. They are quick to take your money,but when it comes to payouts, a copy of your drivers license and copy of one of your utlility bills should be enough, to confirm your identity.
Is this Casino to trust, cause all the reviews say, people are waiting for months and might get their wins or not.!
One could just as well throw your hard earned money out of the window or what? First they let me wait over a month and several complaints to tell me to update my paperwork and info.
After I did this I waited more time and several more contacts and promises it was on the way. Then promised to expedite.
Still no check. Do you know what else Imcan do? I am in the same situation. I have accounts in planet 7, royal ace, silver oaks and captain jacks.
They are all sister casinos. They only tell you that so while you are waiting for your money, you can still continue playing with them… But you will never see your winnings.
IMPORTANT:: if you a slot player.. At first I thought someone hit it. So I went into my silver oaks account to play , to find out… The , jackpot was in silver oaks.
So really those jackpots are just jumping from one website to another making players think that someone had won.
But really no one really won it. Just keep it in mind if you are a slot player. If anyone knows how we can get our money back and what actions to take to get rid of all these scamming casinos… Please post and let me know.
Horrible payout system. Im tired of the run around and need in touch with finance department. Terrible experience and will never refer anyone here.
I thought all on line casinos were created equal , boy was I wrong. I thought there was some type of commission that oversaw them, boy was I wrong.
Bottom line finally got all the required paperwork in.. I usually play at winaday or Lincoln and they are excellent. I requested a withdraw for my winnings and it was approved on April 10th and as of today I still have not received my payout.
Every time i contact them I get the run around but after over 2 months I am getting very frustrated because I won the money and still no payment.
Please help me. That is when I found out I had to print out, sign, scan and email the form back.
I do not have a printer or scanner. Then I found out I also had to copy, scan and email back both sides of my credit card, and my driver license!
So it is easy to put money in, very difficult to get money out. Ive been playing at planet 7 for well over a year now, have had fun, have won but usually play thru any winnings.
It was approved 3 days later and has been almost a month now with no straight answers, all I am being told is it will come as soon as possible.
Ive contacted support numerous times and told to just be patient, I dont know what else to do, now Ive read all over the internet that they dont pay, very frustrating, any help would be much appreciated.
I cannot get a answer on when I will get paid. They keep giving me the runaround. I think this casino is a scam. Please help.
I have been waiting on a withdraw since may they keep giving me the run around, asking to reverify information 3 and 4 times.
After giving all the information numerous times still nothing. I have playing at Planet7 since March. I am afraid that this casino is a scam. How can I get my money?
How do i get my winnings? Then they started telling me a PHONY STORY about a policy and procedures violation. Weird thing about that was they were always willing to accept all my hundreds of dollars in deposits!
Next, they disconnected me from their casino. I never cashed out any money from any of them. I urge everyone to NEVER GAMBLE AT PLANET7 ONLINE CASINO!!!
I am so disgusted with them. They need to be shut down, all the way down. I lost a lot of money trying to win and then when I do they take it all from me.
Is there anything we can do other than just not play at this casino? Something has to do something!
I am having a hard time receiving the money I won at planet 7. My payout was approved on September 4th. Their policy states payment will be sent within 7 business days after approval.
They keep giving me the run-around or keep telling me it will take longer. I had this same problem with my first withdrawal last year in September.
They never answer the phones. The only way you can contact them is through chat. So many people are having this same problem with them.
I later found out this casino was blacklisted. I have screenshots of the chat conversations I had for proof.
This casino is a fraud and need to be shut down. I received my payout check 2 months ago and it has not yet been paid. I hit a jackpot of in feb.
As of today. Still no payouts. I filed verfaction forms and was informed they have all proper forms. Im allowed payouts in payments of Remember that all bonus money is sticky at Planet 7 and cannot be cashed out.
Any bonus money will be removed before your winnings are paid out. Create your own review. I downloaded Planet 7 Casino, was very impressed, software is great and game selection is awesome.
Google it for yourself. Either way, good casino and I recommend it! Planet 7 Casino Welcome Bonus. Sign up now! Contents Planet 7 Casino Welcome Bonus Download and Installation New Account Registration Step 1: Username, Password and Email Step 2: Name and Date of Birth Step 3: Phone Number and Address Depositing Money Navigation and Gameplay Table Games Slots Video Poker Specialty Live Dealer Games Settings and Menus Welcome Bonus and Wagering Requirements Withdrawing Money Player Reviews.
Planet 7 Casino Download by Casino Player Dec 21, Casino Downloads. Download and Installation Planet 7 Casino offers downloadable casino gameplay using the Real Time Gaming platform.
The installation will continue after clicking Next. Click Yes to create a new Planet 7 Casino account. Step 1: Username, Password and Email Select your desired player name, enter your password and provide your email address.
Step 2: Name and Date of Birth Enter your first name, last name, select your sex and provide your email address. Step 3: Phone Number and Address Enter your phone number and billing address into the last registration screen.
Depositing Money. Scan the QR code with your Ewallet software to initiate your transfer. Navigation and Gameplay.
Table Games The first menu is Table Games. Slots Clicking on the Slots menu will display all the available slots games.
Floating Symbols, Video Slots, 3 Reel, Bonus Round and 6 Reel slots games are sub-menu options. Video Poker The Video Poker menu also displays games by category.
Specialty Specialty games are categorized by the type of game. Live Dealer Games Planet 7 Casino offers Live Dealer Blackjack and Roulette games Live Dealer games are not eligible to be played with bonus money only.
Settings and Menus All of the support features you might need at the casino can be found at the top right of the casino lobby: Live Chat, Promotions, Messages and the player Menu are available.
Already have an account? Click here to login. PLAY NOW. All Games All Pokies Games All Other Games All New Games. Latest Promos. DAILY FREE SPINS.
LUCHA LIBRE 2. TOTAL JACKPOT. Claiming a deposit bonus on such money is an option but not required. The wagering requirement is the same as listed earlier: 30x for slots, scratch cards and keno and 60x for all other games.
Note that how Planet 7 Casino handles deposits and bonuses is a bit different than many online casinos. It will give you the bonus but withhold your deposit.
This approach does make it easier to track bonus versus real money. But the good news is that there are a lot of other deposit bonuses available as well as offers for free spins that you can claim in between your real money deposits.
The wagering requirement will never be greater than 30x since you can only play slots. You can find additional information on any available Planet 7 no deposit promo codes at BettingSitesUSA.